To keep pace with these developments, companies need to invest in automated strategies to address standard customer queries.

That way, customer service representatives can concentrate on what really matters: advising your customers on more complex topics and a stronger focus on opportunities to add value.

We have leveraged decades of customer service experience to create a unique Conversational AI Platform using bots.

They can also be combined with the human touch to help you create hybrid service experiences that generate real added value for you, as well as an amazing experience for your customers.

For 22 percent of customers, a quick response to their inquiry is the decisive factor in customer service ahead of cost and quality.

And 45 percent of customers actually prefer to talk with a bot.

This means that your customers can use both chat and messenger services as well as voice channels to contact the company through fully or partially automated communication.

We deploy best-of-breed technologies in the fields of natural language understanding as well as dialog and knowledge management, and also integrate third-party solutions.

Although chatbots are already able to solve a variety of tasks on their own, they continue to need the support of their human colleagues.

Furthermore, teams of dialog and content manager experts are continuously working on improving the way chatbots work.

For example, using specially developed real-time analyses and business intelligence integrations to enhance chatbots and tailor them to your specific requirements.

The object of the partnership is a hybrid service model that combines OmniBots technical expertise in implementing chatbots and voice assistants with Majorels expertise in solving customer requests by customer service representatives in the service center.

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